Policies

PianoLab is administrated by Recitals Australia on behalf of the producing organisations.

By purchasing a ticket from us or utilising this website, you agree to the following Terms and Conditions and Privacy Policy.

Recitals Australia
PO Box 6545 Halifax Street, Adelaide, SA, 5000
ABN: 63 227 584 328

T. 08 8236 7488
E. pianolab@recitalsaustralia.org.au

Recitals Australia (RA) is an Australian Incorporated Association with a registered ROCO DGR fund for donations which sells tickets and subscriptions to attend events and concerts. All prices listed for purchase are final and non-negotiable and are in Australian dollars. Recitals Australia tickets and passes do not attract GST. By buying a ticket or subscription you are agreeing to the below terms and conditions.

Terms and Conditions

Tickets

Recitals Australia has a strict no refund policy. Please be sure that you have selected the correct performance and ticket type before completing your purchase. This is non-negotiable and discussion will not be entered into. This no refund policy applies to all Recitals Australia concerts, special events, forums and classes. We may be able to exchange a ticket for another performance, subject to availability and discretion. If a transaction needs to be cancelled for any reason, please call 08 8236 7488 to discuss with a member of our box office.

Tickets purchased via our website will be delivered via the email address provided when the account is created within an hour of purchase. The ticket(s) will be delivered in a PDF format. Please ensure that the email address you supply us is correct, as Recitals Australia is not responsible for tickets sent to the wrong email address. Recitals Australia is aware of our carbon footprint and is taking every step to become paper-free.

Recitals Australia reserves the right to vary published program and performance times as necessary. Where possible and practical, we will inform patrons of any change to a performance plan as previously published.

All performances are general admission only. To guarantee a good seat, please arrive early.

Valid Concession or membership ID must be presented when buying or collecting tickets and, if requested, on entry to the performance.

Recitals Australia will endeavour to operate standby queues for all sold out sessions. Entry is subject to availability and not guaranteed.

By submitting your order, you are indicating that you have read and accept the Recitals Australia Terms and Conditions. All orders are subject to credit card approval and billing address verification.

RA reserves the right to deny any person admission to any of our managed venues.

All persons seeking admittance to attend an event or session must have a valid ticket

RA accepts a range of concessions to help keep performances accessible to all. We offer concession tickets on events (where listed) to full-time students, pensioners, healthcare cardholders and seniors. We also recognise holders of the South Australian Government Seniors Card for concession purposes. A current ID, pre arranged letter of concession or concession (union) card must be presented when buying or collecting tickets and, if requested, on entry to the performance.

Latecomers may not be admitted to a performance, and tickets may be re-sold to a standby queue. There are no exchanges or refunds available if patrons arrive late to a performance.

Particulars of any session or event may be changed without prior notice. Artists or performers may be added, withdrawn or substituted for specific performances. In the case of a cancelled performance, RA will negotiate in good faith about an alternate session with each ticket buyer. Subscriptions may not be refunded in full or part.

Your personal details will never be sold to a third party by RA or passed on for marketing purposes. You can view our privacy policy below.

RA stores your personal and payment details securely. All credit card details are outsourced to our Payment Gateway supplier, Stripe.com. For Stripe.com’s terms and conditions, please visit https://www.stripe.com/au.

Introduction

Recitals Australia regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Recitals Australia users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact info@recitalsaustralia.org.au

Collection of Information

In order to use the Recitals Australia website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Recitals Australia is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from Recitals Australia customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staﬀ and organisational development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at info@recitalsaustralia.org.au

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at .

Orders

If you purchase a product or service from us, we may request certain personally identifiable informa- tion from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Recitals Australia uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at . You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your infor mation with that party.

Third Parties

Recitals Australia may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Recitals Australia does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the Recitals Australia site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of recitalsaustralia.org.au

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.